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ByZio121
 
BAM!ID: 232615
Joined: 2019-05-24
Posts: 2
Credits: 5,189,805
World-rank: 85,007

2025-10-23 23:40:35

Hi, sorry to bother you. I'm trying to change my BOINCstats account email address because my old mailbox has been closed, and I no longer have access to it.
Currently, I can still log in to BOINCstats using my old email address.
I have already updated my email address on all the individual BOINC project websites I participate in. As a result, these projects have now disappeared from my project list on BOINCstats (except for the retired ones).
The problem is I seem to be stuck trying to finalize the change on BOINCstats:
When I try to use the 'Password Recovery' feature with my new email address, the site says the account 'doesn't exist'.
However, when I try to 'Register a new account' using my new email address, the site says the email 'already exists'.
My account seems to be in a stuck state. Could you please help me manually set my new email as the primary login for my account and hopefully re-link my projects to my existing statistics?
Thank you very much.
[BOINCstats] Willy
 
Forum moderator - Administrator - Developer - Tester - Translator
BAM!ID: 1
Joined: 2006-01-09
Posts: 9459
Credits: 353,172,950
World-rank: 5,039

2025-10-25 09:43:03

When the email address is changed, a confirmation email should be sent to complete the process. This email was not sent due to a bug, which prevented the change from being finalized.

The issue has been resolved, and it should work now.
Please do not PM, IM or email me for support (they will go unread/ignored). Use the forum for support.
ByZio121
 
BAM!ID: 232615
Joined: 2019-05-24
Posts: 2
Credits: 5,189,805
World-rank: 85,007

2025-10-25 23:57:42

Thanks so much for your help! I redid the email change process with my old account, and after receiving the confirmation email, I can now log in using the new email.
But... now if I go to the "My detailed stats" section, I see the name and details of my old account. Do I need to renew my CPID to fix this?
If I search for my new username, I find it, and it has all my projects.
If I can help: this is the USER ID I see: 206514586180 (old).
This is the USER ID I see when I search for the new username: 235660778094.
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Index :: BAM! Bug Report :: I tried editing my account to change the email, but it doesn't work.
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