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Murphy11382
BAM!ID: 199948
Joined: 2016-01-15
Posts: 2
Credits: 0
World-rank: 0

2016-01-15 16:31:37

Hi, not sure if this is the right forum, but my account has been deleted and I can no longer log in and have lost all my credit it would seem.

What can I do?

Thanks,
Murphy1138
LostInSpace25
BAM!ID: 199986
Joined: 2016-01-15
Posts: 1
Credits: 0
World-rank: 0

2016-01-15 18:38:46

Hi, same here.
My account got lost this morning.
I thought somebody had hacked me but ...
[BOINCstats] Willy
 
Forum moderator - Administrator - Developer - Tester - Translator
BAM!ID: 1
Joined: 2006-01-09
Posts: 9461
Credits: 353,172,950
World-rank: 5,085

2016-01-15 20:04:13

What you can do is send me your email address and username via email (webmaster ta boincstats tod com) and I can check if the account exists or not.

However, please make sure you really have a BAM! account and not just a stats entry. They are not the same thing!
Please do not PM, IM or email me for support (they will go unread/ignored). Use the forum for support.
Murphy11382
BAM!ID: 199948
Joined: 2016-01-15
Posts: 2
Credits: 0
World-rank: 0

2016-01-16 13:17:50

[BOINCstats Willy wrote:

What you can do is send me your email address and username via email (webmaster ta boincstats tod com) and I can check if the account exists or not.

However, please make sure you really have a BAM! account and not just a stats entry. They are not the same thing!

Thank you Willy, I sent emails yesterday and got auto responses, would you be able to take a look, I also included the screen shots from my boinc client with the projects and credit I was working on and a screen shot now saying account does not exist in the client.

I will resend now.

Thanks again.
Murphy1138
BAM!ID: 178109
Joined: 2014-12-26
Posts: 1
Credits: 71,440,494
World-rank: 14,820

2016-01-16 13:55:53

Murphy11382 wrote:

[BOINCstats Willy wrote:

What you can do is send me your email address and username via email (webmaster ta boincstats tod com) and I can check if the account exists or not.

However, please make sure you really have a BAM! account and not just a stats entry. They are not the same thing!

Thank you Willy, I sent emails yesterday and got auto responses, would you be able to take a look, I also included the screen shots from my boinc client with the projects and credit I was working on and a screen shot now saying account does not exist in the client.

I will resend now.

Thanks again.

I'm Back thank you Willy, had to use IE as all other browsers are not displaying the recovery page correctly.
Missing capatcha etc.

thanks again
[BOINCstats] Willy
 
Forum moderator - Administrator - Developer - Tester - Translator
BAM!ID: 1
Joined: 2006-01-09
Posts: 9461
Credits: 353,172,950
World-rank: 5,085

2016-01-16 14:27:57

Disabled the captcha. It was not working anyway anymore.
Please do not PM, IM or email me for support (they will go unread/ignored). Use the forum for support.
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